Refund Policy

Digital Goods Refund Policy (EU Compliance)
In accordance with European Union consumer protection laws, the rules for the return of digital content are subject to specific conditions.
1. Right of Withdrawal
You have the right to cancel your order and receive a full refund at any time before the actual delivery of the file begins (i.e., before the download link is provided or the file is sent to your email).
Important Note: By clicking "Buy" or "Download," you expressly consent to the immediate performance of the contract and acknowledge that you lose your statutory right of withdrawal once the download process or access to the content has commenced.
2. Legal Guarantee and Defective Content
While the 14-day "cooling-off period" does not apply to downloaded digital goods, you are protected by the legal guarantee of conformity under EU law.
If the digital file is defective, does not open, or does not match the description provided on our website:
1. Contact Us: Send your claim to our support team at 5dnafrequencies@gmail.com
2. Evidence of Defect: Please attach screenshots or a video clearly demonstrating the technical error or lack of quality so we can identify the issue.
3. Resolution:
• Repair/Replacement: We will first attempt to fix the error or provide you with a corrected version of the file without undue delay.
• Refund: If the digital content remains defective and cannot be fixed, we will issue a full or partial refund within 14 days.
3. Technical Compatibility
A refund cannot be granted if the product is functional but cannot be used due to your device's failure to meet the minimum technical requirements, provided those requirements were clearly stated on the product page prior to purchase